Lead, Universal Studios Singapore (Attractions Operations)

Responsibilities

• Provides assistance and work direction to crew members, ensuring compliance to departmental standards including grooming standards
• Assists with training new and current crew members
• Maintains routine records such as lead observations, daily operating reports, ride/show quality reports, time keeping sheets, scheduling requests, crew member availability and other paperwork as assigned
• Attend to guest concerns and ensure appropriate resolution of the matter in the Park
• Ensure the park readiness to enhance guest experience

Requirements

• GCE N/ O Levels/ ITE Certificate/ Diploma in Tourism or any other relevant discipline.
• Operations experience is an advantage.
• Able to perform shift work, and willing to work during evenings, weekends and public holidays.
• Able to stand for long hours and work in an environment where there can be hot, humid and wet weather