We are seeking a dedicated Learning and Development Manager to design and implement impactful training programs that elevate our team's performance and align with our commitment to exceptional service standards.
Job Responsibilities
- Lead New Hire Orientation and Forbes Service Standards training, instilling hotel values, service standards, and compliance knowledge.
- Design individual development plans to enhance skills and improve service quality, including specialized English courses for non-native speakers.
- Organize sessions on customer service, safety, and compliance, while collaborating with external experts for specialized certifications.
- Regularly evaluate program impact using KPIs and feedback to make data-driven improvements.
- Partner with department heads to address skill gaps, mentor high-potential talent, and support career progression through tailored growth paths and cross-departmental exposure.
- Manage internship programs with local universities and participate in recruitment drives to attract promising talent.
- Oversee the training budget, ensuring efficient resource use and high-quality delivery.
Job Requirements
- Demonstrates exceptional communication and interpersonal skills, fostering positive engagement across all levels.
- Brings deep expertise in industry-leading service standards, especially within service-oriented environments.
- Skilled in instructional design and adept at facilitating impactful training sessions.
- Exhibits strong analytical and problem-solving abilities, with a focus on continuous improvement.
- Adaptable and resilient, effectively managing multiple priorities in dynamic settings.
- Ensures disciplined and timely execution of tasks, consistently meeting deadlines in high-paced environments.
