What the role is
PRINCIPAL/SENIOR/EXECUTIVE, QUALITY SERVICE OPERATIONS (6 MONTHS TEMPORARY CONTRACT)
What you will be working on
You will be involved in managing public feedback obtained via call, emails, SMS or letters. This includes deep diving into feedback received and engaging the relevant teams to resolve the issue collectively, as well as drafting of replies to feedback providers and coordinating joint meetings and discussions, where required.
What we are looking for
. Diploma in any discipline.
. Highly-motivated and pro-active with the ability to work independently and
thrive in a dynamic environment.
. Customer service-oriented with good time management.
. Good interpersonal and communication skills. Have a good command of
spoken and written English.
