Mainframe COBOL Production Support Analyst (Banking Cardlink System)

Key responsibilities:

. Provide 24x7 production support onsite / offsite.

. Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward

. Manage and respond to users on timely manner.

. Log incident ticket for production issues and user queries

. Provide necessary information needed for further investigation to next level support (L3) to proceed with fix

. Prioritize defects and plan for production release based on defect criticality or align with quarterly release

. Follow up on defect and incident closure and meet incident closure KPI

. Share production defect support learning with QA team and development team to improve application quality and minimize future defects

. Make sure system availability as per respective agreed SLA

. Support EOD batch run

. Perform annual Disaster Recovery (DR) exercise for supported applications

. Provide support to System Engineers on server level patches / upgrade as and when applicable

. Ensure proper knowledge transfer (KT) from project / development team before enhancement release

. Ensure application documentation is properly updated for each production release

Key skills required:

. Mainframe, Cardlink

. COBOL, JCL, VSAM, CICS, Ezytrieve

. Microsoft Office