Job Responsibilities
Shared Service Customer Care:
- Serve as the first point of contact for customers, addressing inquiries, resolving complaints, mitigating measures and providing information about our products and our shared services
- Respond promptly and professionally to customer inquiries via phone, email, and any other company platforms.
- Maintain a positive and helpful attitude while delivering excellent customer service.
- Collaborate with internal teams to coordinate customer requests, order processing, and service delivery.
- Set appointments, and schedule servicing, installations, and maintenance appointments.
Administrative Support:
- Assist in general administrative tasks, including data entry, documentation, filing, and record-keeping.
- Maintain accurate and up-to-date customer databases and records.
- Prepare and distribute correspondence, reports, and presentations as required.
- Assist in inventory management, procurement, and office supply maintenance.
Communication and Coordination:
- Coordinate with internal departments to ensure effective communication and smooth workflow.
- Liaise with vendors, agents, suppliers, and contractors as necessary.
- Update customers on project progress, delivery schedules, and any changes or delays.
- Prepare quotation, generate picking list, delivery note, and purchase order promptly upon request.
- Provide administrative support to management.
- Streamline work processes, review, and provide feedback for improvement.
Job Requirements:
As a maintenance admin, you will be responsible for providing outstanding customer service to both internal and external stakeholders. You will act as a central point of contact for various departments within the organization, handling inquiries, resolving issues, and ensuring a seamless customer experience. This role requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.
- Prior experience in customer service and administrative roles is preferred.
- Excellent communication skills, both verbal and written, with a strong command of English and Chinese. Highly preferred if you are also fluent in Mandarin as need to liaise with Chinese counterparts.
- Exceptional interpersonal skills and the ability to handle customer inquiries and complaints professionally.
- Maintain accurate records of customer interactions and transactions
- Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software.
- To perform duties as and when assigned by your Manager.
- Strong organizational and time management skills, with the ability to multitask and prioritize work effectively.
- Attention to detail and accuracy in handling administrative tasks.
- Ability to work independently and collaboratively in a fast-paced environment.
- A positive attitude, strong work ethic, and willingness to learn and adapt to new challenges.
- Permanent role in an expanding organization.
- Able to work 5.5 days a week, alternate Saturday
Established in 1982, Kiat Lay Cold Room Specialist Pte Ltd is Singapore's leading cold room contractor. We specialize in building customized industrial cold rooms and cold rooms for Automated Storage Retrieval System (ASRS). Additionally, we offer cold room repairs and panel installation services catering to various industries including Food and Beverage, Logistics, Mortuary, Pharmaceutical, and Hospitality.
Over the years, our products have been recognized for their efficiency and cost-effectiveness, making the Kiat Lay brand a trusted name in addressing unique design concerns and issues.
Learn more at www.kiatlay.com.sg.
