Maintenance Technicians will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include key management systems and access control systems, but are not limited to, verifying proper hardware and software set up, assisting with navigating around application menus and troubleshooting email issues. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Representatives will perform related work as required.
- Deliver service and technical support to end-users via phone, remote connection and/or over the Internet
Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
- Gather customers information and determine the issue by evaluating and analysing the symptoms
Perform testing and commissioning as well as preventive maintenance work on key management systems at customers sites- Trouble-shooting of key management systems at customers sites if issues cannot be resolved remotely
Assist with training and enrolment for new customers
- Follow standard processes and procedures
Offer alternative solutions where appropriate with the objective of retaining clients business- Follow up and make scheduled call backs to customers where necessary
System testing and drafting operational procedure with system information, changes and updates
- Diploma or Higher NITEC in Electronic / Computer Engineering / Computer Science / Electrical & Electronic with 2 years working experience or equivalent
Proven working experience in enterprise technical support
- Basic knowledge of Linux systems, utilities and scripting
Strong problem-solving skills- Strong and effective team player
Excellent written and verbal communication skills
Job Type: Full-time
Pay: $2,
- 00 - $3,200.00 per month
Benefits: - Health insurance
Schedule:
Experience:
- Maintenance: 1 year (Preferred)
Work Location: In person
