Job Description:
- Manages the flow of service to ensure maximum Safety, Cleanliness, Quality, and Speed, while simultaneously upholding brand standards of Hospitality in all interactions.Safety: Conducts food safety checks with integrity, enforces proper food safety procedures, and ensures that the facility and equipment are maintained well and secured to ensure the safety of employees and guests.
Cleanliness: Maintains all areas of the restaurant to the highest level of cleanliness while on pre-shift, during shift and post-shift.
Quality: Enforces brand standards for all prepped and finished items, including all cooking procedures.
Speed: Leads the team and adapt to different situations swiftly to ensure optimal customer service experience.
Hospitality: Interacts with customers frequently and graciously, and is responsible for providing the team with empathy and support. - Manages team's each and every individuals shortcomings/weak points through training planning of development and growth, and discipline for better progression when appropriate.
- Ensure training programs are thoughtfully scheduled and completed according to plan by using one-to-one coaching and training.
- Conducting of interviews, evaluating talent and recruiting resources appropriately.
- Guiding employees through the training manual - from orientation to certifications.
- Manages all support functions (i.e. Marketing, Purchasing, Inventory, HR, Payroll, P&L Analysis etc.) at the store to ensure smooth operations and financial health of the business.
- Stock-count regularly and placing vendor orders to ensure sufficient stocks in store.
- Schedules and deploy employees accordingly to business and manpower needs.
Requirements:
- Relevant experience in F&B or qualification in F&B, Retail, Hospitality or Culinary
- Passion for the F&B and service industry
- Positive attitude and a team player
JK Tan (R1875280)
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