Ensures that all duties are carried out to serve all Customers to full satisfaction, including preparation of the outlet for services and maintaining the outlet in a clean and tidy condition
Sales oriented and ability to lead team to achieve sales targets
Display initiative, leadership qualities and ability to motivate oneself and team
Builds relationships with regular guests and understands their requirements and establish and maintain active interaction with all guests to ensure total satisfaction
Coordinate all Reservations to ensure optimum capacity
Must be able to take full ownership and responsibility and ensure smooth service flow with the team
Ensuring our guests are well taken care of and that they all have an outstanding and memorable experience from before the set foot at the restaurant until they leave the restaurant
Running the daily restaurant operations set up and preparations before service, ensuring the quality and consistency of all dishes presented to the guests
Greeting guests upon their arrival, engage them in conversation so as to build a strong rapport between themselves and the restaurant
Managing stocks and inventories
Attending to any feedback, complaints, and preferences
Maintaining a good housekeeping regime and report any defects in furniture, fixtures and equipment
Participating and leading training sessions, briefings and team meetings
