MANAGEMENT TRAINEE SERVICE

Position Purpose

. Provide guidance and day-to-day training to staff within assigned area

. Carry out day-to-day operations in managing floor control to maintain & improve quality, service cleanliness & ambience

. Manage and coordinate activities with people, products and equipment to maximize sales and profit

Responsibilities

. Restaurant Operations

. Lead a team of service staff within assigned unit by allocating tasks and roles for individuals in the service team

. Check readiness of restaurant for service day and brief service crew on staffing roster for service day

. Manage customer flow and seating arrangement

. Oversee the service rendered by the team to ensure it meets the quality, service, cleanliness and values standards and to address lapses in service quality when necessary

. Manage cash floats, audit rolls, and provide technical troubleshoot for cash register errors when necessary

. Ensure documentation of all cash shortage and surplus in record book and to tally payment collection

. Restaurant Management & Planning

. Act as point of escalation for service crew regarding service issues

. Resolve day-to-day operation issues as and when it occurs and to provide support as necessary to ensure service crew are able to carry out assigned task

. Lead investigation and resolution of all complex customer complaints and/or feedback in a timely and efficient manner

. Quality Assurance & Control

. Enforce restaurant quality, service, cleanliness and value standards

. Monitor operations to ensure compliance with all safety procedures and guidelines in the restaurant

. Implement corrective actions to resolve unsafe and/or non-compliant conditions and behaviors regarding personal and food safety

. People Management

. Conduct induction for new hires to provide them with the necessary skills and information to carry out roles and functions

. Provide training to encourage role rotation amongst service staff

. Train and monitor staff in the company SOPs (standard operating procedures)

. Ensure workplace safety practices