What The Role Is
The operating environment of the Public Service is undergoing fundamental and rapid change. The issues we face are complex and multi-faceted, which impact the way the Public Service operates and organises itself. Internally, the changes in workforce profile have necessitated a new approach in how the workplace is designed, while the pervasiveness of technology has fundamentally changed the way we conduct our business.
To prepare the Public Service for these changes, we have begun the journey towards Public Sector Transformation. We seek to continually transform the Public Service to better serve Singaporeans. We do this by championing Public Sector innovation, transforming citizen and business service delivery, building a future workplace, and supporting transformation efforts in the Ministries and Statutory Boards. Our ambition is to transform the current citizen experience of public services, from one of having to navigate across different functional agencies to get things done, to an experience of the public service Knowing you as one, Serving you as one, and with Heart.
What You Will Be Working On
[Key Responsibilities]
You will be part of the Service Transformation & Planning team in ServiceSG and will report to the Project Manager and/or Assistant Director. You will play a crucial role in overseeing and coordinating various aspects of a tech-ops data project within the business domain to support service delivery transformation.
ServiceSG, a department within PSD, has been set up to champion integrated public service delivery. It works with different agencies across the public service to integrate over 500 services around key moments of life of citizens, and serve citizens in an integrated way, through a central omni-channel service delivery system comprising a digital platform (LifeSG), a network of physical service centres at Community Centres and libraries (Integrated Public Service Centres) and a central call/contact centre. ServiceSG will work to establish an integrated data, digital architecture, and clear inter-agency operational processes as part of service delivery capabilities within the Public Service to raise overall service standards.
[Specific Job Responsibilities]
As a Manager / Assistant Manager (Service Transformation & Planning), you will:
- Plan, organise and manage worksteams within the project You will support the project manager in planning and executing project tasks and deliverables. This includes monitoring project progress, identifying potential risks, and proposing solutions to mitigate them. You will be expected to assist in the preparation of project reports, presentations, and documentation.
- Collaborate with various stakeholders, agencies and cross-functional teams You will engage stakeholders for feedback and requirements gathering for new features and enhancements. You will also handle day-today operational feedback and incorporate them into the project planning and execution.to ensure smooth project operations and timely delivery.
- Maintain oversight of data acquisition and processes You will oversee data acquisition processes and ensure the quality and integrity of acquired data. You will be expected to monitor and ensure users comply with data security and privacy regulations. You will have the opportunity to conduct analysis to support decision-making and project planning, prioritisation and product roadmap.
- Review guidelines and develop enablers for judicious use of data You will stocktake, review and support good data governance practices and for transformative service delivery to citizens. You can expect to work with different agencies, stakeholders and teams as part of the review, including designing tech system enablers to deliver the transformation service experience for citizens.
- Connect with Public Sector Agencies and other organisations You will get to work closely with different agencies to develop a grounded appreciation of users needs as you draw connections.
What We Are Looking For
We are looking for motivated individuals who can work autonomously in a fast-paced environment. You should be comfortable with ambiguity, be action-focused, and be comfortable to explore new ideas and work them to deliver desired outcomes.
[Key Competencies Required]
- Working Effectively with Stakeholders: Able to work closely with other Public Service agencies and stakeholders to collaborate, gather requirements, provide updates and transform service delivery for the citizens. To achieve this, you should possess the ability to communicate effectively through written and oral presentation.
- Thinking Clearly and Making Sound Judgements: Strong project management skills with the ability to multitask and prioritise effectively. Analytical mindset with the ability to gather and interpret data to support project decisions.
- Creative Thinking and Problem Solving: Contextualise and apply design methodologies and processes to uncover insights and solve project challenges.
- Prior experience in project management and projects involving using scrum and / or agile methodology will be useful. In addition, prior experience in data system projects will be useful skillsets for this role.
Applicants will typically be notified on whether they are shortlisted or not within 4 weeks of the closing date of the job posting.
Successful candidates will be offered a 2-year contract in the first instance.
