Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients decision-making process. Backed by a network of nearly
- 5 million experts, and Guidepoint's 1,400 employees worldwide we inform leading organizations research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.
OVERVIEW:
Reporting to the Senior Vice President, Client Service, the Team Lead, Client Service will be responsible for managing the performance and quality of a team of Research Project Managers and Associates. This role involves overseeing compliance, providing training and mentoring, managing research development, and supporting staffing and relationship management efforts. The ideal candidate will possess strong leadership skills, an in-depth understanding of compliance protocols, and the ability to drive team performance and client satisfaction.
WHAT YOU WILL DO:
Oversee the performance and quality assurance of all Research Project Managers and Associates on the team
Conduct regular individual meetings with team members to review project progress and performance against goals
Train team members on best practices in research, communication, service, and compliance
Ensure compliance with company policies and client-specific protocols, and address any breaches
Manage the day-to-day commercial decisions related to advisor recruitment and rate negotiations
Identify and evaluate new research resources, and supervise their utilization by the team
Work with HR to interview, hire, and oversee the career development of team members
Conduct disciplinary procedures and performance reviews, ensuring alignment with company policies
Collaborate with Research Managers to conduct account reviews, analyze profitability, and develop strategic goals
Represent the company in managing the implementation of policies and decisions, and support senior management in decision-making processes
WHAT YOU HAVE:
Bachelor's degree in Business Administration, or equivalent
Extensive experience in Client Service or Project Management, with at least 4 years in a managerial role. Prior experience in Expert Network or Consulting would be a plus
Strong understanding of compliance policies and procedures within the industry
Excellent leadership and team management skills, with a focus on coaching and development
Proven ability to manage multiple projects and meet deadlines in a fast-paced environment
Strong analytical and problem-solving abilities
Excellent spoken and written English communication and interpersonal skills
Experience with CRM systems and client service software
Ability to work collaboratively with internal departments and senior management
High level of professionalism, integrity, and confidentiality in handling sensitive matters
WHAT WE OFFER:
Competitive compensation
Group medical insurance coverage and dental benefits
Gym benefits
Casual, multicultural work environment
Central office location
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