Responsibilities:
- Support leadership in developing, planning and implementing continuous improvement and innovation programmes, adhering to the National Standards of Healthcare Work.
- Develop, conduct and customize training and hands-on application programmes in Lean Thinking, RCA and Design Thinking methodologies
- Facilitate events, projects and workshops, providing advice on Rapid Improvement (RIE), Process Preparation (2P) and 6S
- Provide guidance to a pool of in-house trained facilitators
- Drive and support innovation and digitalization efforts
- Introduce and administer Quality Improvement Project awards
- Organize the annual Quality & Safety Festival
- Coordinate MOH, AIC or RH (CGH) initiated surveys (e.g. Patient Safety Culture Survey, Patient Experience Survey), analyze survey data and follow-up with improvement efforts
- Collaborate with external organizations for quality improvement efforts such as organizing Quality Conferences and cross institutional improvement projects
- Any other tasks as assigned by HOD
Requirements:
- Min Degree in Business / Industrial Design / Engineering / Medicine / Nursing / Pharmaceutical Science
- Certified Lean Six Sigma Green or Black Belt is highly preferred
- At least 5 years of relevant work experience in Healthcare
- Experience in facilitating workshops and conducting training
- Experience in applying Design Thinking framework and other human-centric design techniques, including persona development, jobs-to-be-done, crafting of insights, journey mapping, rapid prototyping and the building of wireframes, clickable or physical prototypes is highly preferred
- Experience in design and marketing will be an added advantage
- Excellent planning, analytical, problem solving and communication skills are essential.
- Is highly self-motivated and driven, possessing a positive can-do attitude and the perseverance to overcome challenges
Interested candidates please send your updated resume to:
Subject: Manager, Clinical Quality
EA Personnel : Kate Leau Wei Xuan (R1552331)
Company Registration: 99C4599
