Welcome to Warner Bros. Discovery the stuff dreams are made of.
Who We Are
When we say, the stuff dreams are made of, were not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBDs vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating whats next
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
YOUR NEW ROLE
As the Manager, CRM Operations, you will take charge of the day-to-day CRM operations for Max in the APAC region. Playing a pivotal role in Max's success, you'll collaborate closely with the marketing and lifecycle teams to drive user retention, engagement, and monetization through messaging channels such as email, push, and in-app.
YOUR ROLE ACCOUNTABILITIES
Oversee day-to-day CRM operations, ensuring timely and error-free delivery of all campaigns
Manage relationships with Marketing and Creative teams, providing best practices, brainstorming campaign ideas, and regularly iterating on the campaign process to enhance speed and efficiency
Collaborate closely with the MarTech team on new CRM feature/data requirements, troubleshooting, and roadmap prioritization
Develop complex messaging journeys for lifecycle campaigns (e.g., onboarding, rescue)
Manage end-to-end campaign ops process from request intake through scheduling
Measure and report on CRM operational performance, providing actionable insights to enhance processes
Stay abreast of industry trends and best practices
QUALIFICATIONS & EXPERIENCE
5+ years of experience in CRM Operations with enterprise-level ESP and/or marketing automation tools; strong preference for Braze experience
Advanced experience in managing projects through Asana, JIRA, Monday.com, or similar platforms
Advanced experience in building automated campaigns through a journey-building platform
Advanced experience in audience segmentation and datapoint management
Ability to liaise with creative, engineering, technical, marketing, analytics and business teams
Strong team focus with outstanding organizational and resource management skills
Please note that the employment for this position will be payrolled through an external agency vendor. Successful candidates will be employed by our appointed agency and assigned to work with us. This arrangement ensures that payroll and employment-related services are managed by our trusted partner, allowing us to focus on providing a productive and supportive work environment for our team.
How We Get Things Done
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.
If youre a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at [Confidential Information].
