Manager, Customer and Case Management

The incumbent will be part of the Customer and Case Management team with the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP).

Job responsibilities:

The selected candidate will be required to:

• Engage, assess and follow up with companies to ensure that their employment practices are fair
• Respond to queries on fair employment practices through all touch points, including emails, phone, walk-ins and appointments
• Maintain SOPs and database mechanism for collating and reporting on case management
• Undertake various advisory-related reports and projects as required.

Job requirements:

• Knowledge of the Employment Act is an advantage
• Able to multi-task
• Able to communicate clearly in both writing and verbally
• Able to handle and mediate sensitive issues calmly, empathetically and professionally
• Able to relate well to people from all backgrounds
• Patient and effective problem-solver.

The position offered will be commensurate with the candidate's experience and suitability. Kindly state your expected salary in your resume. Only shortlisted candidates will be notified.