The Membership Manager / Executive is responsible for overseeing Defence Collective Singapore's (DCS) membership. As a key member in the Membership team, this role is crucial in fostering community engagement and advocacy through membership.
Defence Collective Singapore (DCS) is the parent company of Singapore Discovery Centre, Singapore Navy Museum, Singapore Air Force Museum, and upcoming brands to be subsumed under the DCS umbrella in near future.
Key Responsibilities:
Membership Management:
- Develop and implement innovative membership strategies to attract, engage and grow DCS members, with the end goal of cultivating advocacy.
- Collaborate with both internal stakeholders and external partners to create desirable value propositions of the membership. That includes member benefits, user experience at various touchpoints and loyalty programme.
- Manage the day-to-day operations of the membership programmes, including acquisition, retention, renewals, benefits, member app, as well as database management and analysis.
- Build and maintain strong relationships with members through personalised communication and a calendar of creative events, to foster a positive, engaging, and impactful member experience.
Qualifications:
- Bachelor's degree in Event Management, Business, Marketing or a related field.
- For Manager position, 3-5 years of working experience, with a focus on membership and loyalty programme.
- For Executive position, fresh grads are welcome to apply.
- Strong organisational, analytical and project management skills.
- Excellent written and verbal communication skills.
- Great attention to details with a flair for aesthetics.
- Competent with a strong marketing acumen, result-oriented and with a passion for impactful member engagement.
- Creative, cheerful and fun-loving!
