Manager (Jobseeker Support Scheme) [PDD]

This position will support scheme implementation which includes reviewing end-to-end processes, monitoring process indicators, managing public communication and stakeholder management.

Responsibilities:

Application Processing and Decision Making

. Process scheme applications, appeals and exceptional cases

. Propose recommendations for appeal cases and seek management's approval

. Perform checks on points accumulated through active job search conditions

Verification and Due Diligence

. Verify supporting documents

. Conduct checks with external parties, including calling employers,

. contacting medical institutions, cross-checking with CPF Board and MSF on financial situations

Financial Management

. Perform grant disbursements

. Track actual employment status via CPF contribution post-disbursement

Stakeholder Engagement

. Support engagement with physical touchpoints, such as MSF SSOs, e2i career centres, Service SG centres

. Work with stakeholders to address queries and feedback

Process Improvement

. Identify and recommend solutions to enhance WSG's existing processes for improved efficiency and increased data accuracy

Performance Monitoring

. Support tracking of process indicators

Requirements:

• Awareness of various government initiatives related to manpower/training
• Good engagement and time management skills with experience in account/ project management and/or operational role
• Ability to establish and maintain effective relationships with stakeholders
• Good written and spoken communication skills

All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.