Job Purpose
Pay legitimate claims accurate and timely, deliver prompt and professional service to internal and external customers, and embrace change at the work place for greater customer experience and operation efficiency.
The Job
- Process claims accurately and timely within the required service standard, adhere to procedures and guidelines, risk and compliance, regulatory and legal matters
- Service oriented, deliver clear and timely communication to internal and external customers and liaise with relevant stakeholders to facilitate claims assessment
- Follow-up all claims timely and conduct regular claim review for timely closure
- Strive to acquire new knowledge, skills and embrace change at the work place to deliver great customer experience
- Transfer knowledge to others towards one stop claims service delivery
- Other tasks assigned by Supervisor
- Take accountability in considering business and regulatory compliance risks and take appropriate steps to mitigate the risks
- Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company
- Highlight any potential concerns/ risks and proactively share best risk management practices
Our Requirements
- Diploma or Degree with at least 5 years of experience in assessing life claims or relevant experience
- Good written, verbal communication and interpersonal skills
- Proficient in MS Office application
- Positive and able to multi task
- A team player with good interpersonal skills
- High level of integrity, take accountability of work and good attitude over teamwork
- Take initiative to improve current state of things and adaptable to embrace new changes
About Great Eastern
Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.
The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of AA- by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia.
Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world's most highly-rated banks, with an Aa1 rating from Moody's and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World's Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.
To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.
