We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.
Service Delivery Director In this role, you will be overseeing the service and delivery operations of a company, ensuring efficiency and smooth workflow. It is their duty to streamline service roadmaps, set goals and guidelines, manage budget and schedules, coordinate managers and departments, and develop strategies to optimize operations
You Will
- Responsible for PL of the accounts managed as well organizing, planning, directing and coordinating overall performance.
- The role is responsible for strategizing and shaping the future business
- Strong experiences in delivery operations to meet budget and other financial goals
- Direct short-term and long-range planning and budget development to align to business goals.
- Demonstrate successful execution of business strategies for all the delivery units.
- Ensure customer satisfaction and growth in satisfaction index
- Responsible for effective management of various projects activities and the achievement of business results while ensuring customer and employee satisfaction
- Establish overall project management strategy and manage project scope.
- Responsible for periodically assessing the project resourcing and ensuring it is in line with proposed deployment and adequate for project requirements
- Assess project risks and ensure timely resolution
- Ensure compliance to the terms and conditions of contracts and SLAs
- Promote building of team relationships
- Evaluate and enhance team productivity
You Bring
- Bachelor Degree or Master in Information Technology/Information Systems/Computer Science, Business IT or other relevant disciplines
- At least 10 years of experience in IT industry / IT outsourcing with proven ability to work in large groups and for large accounts, to lead large teams
- Should have successfully delivered significant growth to accounts led by him/her.
- Experience with government sector is preferred
- Effective interpersonal skills, both written and presentation
- Strong analytical and problem-solving skills, combined with the ability to provide quick resolution to problems
- Experience in coaching and staff development is mandatory
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
