Job Description:
- Establish contact with patients and their families at referral or admission.
- Serve as the hospital's primary contact for patients and families.
- Implement workflows to ensure positive experiences for patients and families.
- Identify caregiver stress, discern sensitive issues, and offer counsel or solutions.
- Advise and support staff during crises to diffuse tension and provide empathy and counseling.
- Assist and support staff with patient relations and communication issues.
- Supervise, train, and mentor the Ward Ambassadors team.
- Review and respond to feedback and complaints from the Patients Feedback Form.
- Collaborate with Corporate Communications, Pastoral Care Services, and Nursing to organize patient engagement events.
- Develop programs and events to promote patient engagement and improve the patient experience.
- Identify caregiver stress and offer empathy, support, solutions, and resources.
- Collaborate with external agencies like Caregivers Alliance for caregiver support and post-discharge follow-up.
- Participate in ward processes relevant to patient relations and experience.
- Provide dementia care training to staff and caregivers.
- Perform additional duties and responsibilities as assigned.
Job Requirements:
- Diploma/Degree in public relations, communications, or counselling.
- Preferably experienced in hospitality, public relations, or caregiver support.
- Minimum 5 years of managerial experience.
- Independent, dependable, creative, and outgoing.
- Strong in public relations, client experience, and counselling.
- Good organizational and rapport-building skills.
- Resilient, calm, and exercises sound judgment in crises.
Interested applicants, kindly furnish us with your detailed resume in MS Words format and click Apply Now button.
.. We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities...
JOBSTUDIO PTE LTD
EA License No: 10C4754
EA Personnel: Looi Ming Ming
EA Personnel Reg No: R1660254
