Job Description
This role is to manage and develop assigned accounts, comprising either largest or strategic customers within Singapore. Account Manager, Strategic Accounts, is responsible in identifying new business opportunities and managing contracts/tenders, and most importantly increase in the SOW within the competitive landscape.
Act as the primary point of contact for assigned accounts, addressing commercial and important operations matters, or any concerns/issues that may arise.
Gain access to decision makers and influencers to drive growth and increased SOW for the assigned accounts.
Be familiar with the commercial agreement and fully understand all parties duties & rights. Lead all related commercial negotiations based on internally aligned positions.
Build great confidence throughout assigned accounts organization, by spreading the word on the value and work we have delivered via WBR, MBR, QBR, etc.
Ensure business objectives are aligned with commercial goals and objectives.
Stay close and have a deep understanding of assigned accounts business models and operations, supply chains.
Collaborate proactively with cross-functional teams, i.e. internal and external stakeholders, to ensure customers current and future needs are met.
Extract and analyze all relevant data and metrics to track performance and identify areas for improvement.
Develop a deep understanding on the chain of thoughts and logic deploy by customers that may impact overall business objectives.
Requirement
Bachelors degree in Business, Transportation, Logistics, Supply Chain Management or related field preferred; or equivalent combination of work experience.
4-6 years of experience in key account management or a related field, with at least 2 years in the logistics industry.
Proven ability to develop and manage relationships with large and strategic customers and grow share of wallet
