Brief summary of role:
To drive strategic growth by managing and expanding OpenSpace's largest accounts in the ASEAN region (as well as landing new strategic accounts in this region). This role will also provide leadership and mentorship to the other members of the ASEAN team, ensuring we meet customer needs while achieving company revenue goals.
What you will be doing:
- Manage and nurture relationships with the company's largest accounts in the ASEAN region, ensuring customer satisfaction and loyalty.
- Develop and execute strategic account plans to drive customer retention and revenue growth.
- Uncover customer needs and align solutions: Conduct thorough discovery processes to identify customer pain points and align OpenSpace's solutions with their specific business objectives and technical requirements.
- Act as a technical advisor to clients, demonstrating product features and capabilities, and delivering customized solutions to meet specific client requirements.
- Player/Coach role - Manage and mentor another Account Executive, providing guidance on account management strategies, customer engagement, and sales techniques. We expect to grow the team size as we hit company revenue targets.
- Cultivate strong customer relationships: Foster lasting relationships with customers by actively engaging with them, understanding their needs, addressing concerns, and gathering feedback to continuously improve their experience, through both face-to-face interactions and virtual communication.
- Spearhead technical pre-sales activities: Act as the first line of defense for technical pre-sales activities, including crafting RFP/RFI/RFQ responses, conducting product demonstrations, and overseeing pre-sales onboardings, both in-person and remotely.
What we are looking for:
- 6+ years of experience in a technical sales or customer success role, with a demonstrated ability to work effectively in both in-person and remote environments
- Successful track record selling construction technology software, with a history of closing deals and managing customer relationships in a hybrid work setting
- In-depth understanding of cloud-based software solutions, particularly in the construction industry, encompassing both in-person and remote usage scenarios
- Comprehensive knowledge of OpenSpace's software solutions and their applications, including proficiency in both in-person and virtual delivery methods
- Familiarity with industry trends and competitor offerings in the construction software space, with a focus on understanding how these trends impact hybrid work arrangements
- Understanding of cloud computing principles and architecture, recognizing the implications for hybrid work environments
OpenSpace welcomes employees from varied backgrounds and walks of life, and it's reflected in our diverse community. OpenSpace is proud to be an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
