- Bachelor's Degree with minimum 5 years of relevant experience serving enterprise clients/institutional investors in commercial banks and/or private banks.
- Strong communication, negotiation, and interpersonal skills with a high level of emotional intelligence (EQ)
- Demonstrated ability to build and maintain relationships with clients and stakeholders
Job Description:
We are currently embarking on a significant growth plan to expand our business and seeks for a Senior Manager / AVP Client Success Group Manager to join us as:
The Client Success Group Manager should understand clients product requirements, synergise it with MetaComp's product development roadmap. Candidates who have prior experience in the financial sector or have cryptocurrency experience will be considered favourably.
This is an opportunity to join an entrepreneurial team, focused on innovation and building cutting edge products to support the company's overall strategy and goals.
Roles & Responsibilities:
- Act as clients dedicated point of contact who manage clients relationships and enhance clients experience on all enquiries thru phone, online or emails.
- Work closely with both internal and external stakeholders to reduce turnaround time while ensuring clients needs is satisfied
- Provide utmost support to clients via all communication modes including email, CAMP and other social platforms
- Ensure that the quality services / controls coordinate well with various departments for new contract, program or service implementation and ensures that the implementation is carried out for clients
- Handles complaints escalated from his/her team
- Engage directly with clients and ensure that excellent services are provided to clients
Requirements:
- Bachelor's Degree with minimum 5 years of relevant experience serving enterprise clients/institutional investors in commercial banks and/or private banks.
- Proficient in both English and Mandarin, with strong written and verbal communication skills in both languages as one needs to manage our English and Chinese-speaking clients and stakeholders.
- Strong communication, negotiation, and interpersonal skills with a high level of emotional intelligence (EQ)
- Demonstrated ability to build and maintain relationships with clients and stakeholders
- Outgoing and personable individual to build rapport with stakeholders
- Knowledge of the crypto industry is a plus
