Red Hat Technical Account Management Team is looking for a Manager to be aligned to our ASEAN region. In this role, you will oversee a team of Technical Account Managers and translate the goals and strategies into scalable architectures that provide outstanding business value and user experiences. You'll position the team to meet customer-centric organizational goals, allocate resources to solve customer problems, recommend the implementation of our operational workflow, and ensure that the needs of the business are met.
What you will do
Manage a team of Technical Account Managers
Become a TAM champion for the sales team within the region and support TAM selling targets
Guide the technical account management business with sales within the region
Engage with customers by building relationships to deliver seamless renewals and growth
Manage customer escalations with highly technical support requests from strategic customers
Foster cooperation and cross-functional collaboration between technical support, engineering, product management, sales, and professional services teams and customers to achieve a high level of customer satisfaction
Provide personal mentorship, direction, and skills evaluation to your team members to maximize engagement and develop deep technical and management skills
Develop and administer schedules and performance requirements
Provide input on strategies required to meet organizational goals and mentor for specific technical or process areas
Participate in hiring processes and cultivate a pipeline of talented candidates
Travel as necessary to visit customers and partners and attend conferences and other events
What you will bring
Experience leading a team in a customer success, support engineering, or customer services organization in a technology-oriented environment
Excellent interpersonal skills and ability to inspire, coach, and motivate team members
Ability to translate strategic plans into communication and implementation plans; experience guiding significant change management activities
Ability to interact effectively and diplomatically throughout all levels of a company with associates with diverse backgrounds
Very good written and verbal communication skills in English
Excellent critical thinking skills with the ability to make a timely decision
Experience handling critical situations
Ability to learn and apply new skills; ability to quickly process and effectively share knowledge
Excellent communication skills; ability to interact courteously and effectively with customers, partners, and third-party vendors
Commitment to customer service and to providing the best customer experience possible
Familiarity with Red Hat's portfolio of offerings and subscription business model
Knowledge of open source software solutions and open source as a business model
Fluency in local languages is a big plus
People management experience is a plus
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About Red Hat
Red Hat is the worlds leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates have the flexibility to choose the work environment that suits their needs from in-office to fully remote to office-flex. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Opportunities are open. Join us.
Diversity, Equity & Inclusion at Red Hat
Red Hats culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
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