Develop & Manage the Budget to ensure all costs are in line
Ensure guest satisfaction and Customer Service Action are implemented
Ensure seamless running of the outlet most efficiently and effectively, delivering the best service standards
Ensure all staff are well briefed on their responsibilities per company`s standard and given constant supervision and motivation on all aspects of their work.
Handle customers` feedback and complaints, ensuring that improvements are made accordingly
Maximise revenue, and opportunities and minimize costs without compromising standards and customers experience
To ensure staff hygiene and outlet cleanliness at all times.
To provide guidance and direction to subordinates, including setting performance standards and monitoring performance.
