MANAGER

.Front desk duties including handle incoming and outgoing calls, booking appointments, attend to customer's inquiry

. Communicating with customers via telephone, WhatsApp, email face-to-face and social media

. Keeping records of discussions or correspondence with customer

. Handling customer's feedbacks

. Improving customer service procedures, policies and standards

. Excellent verbal and written communication skills

. Possess strong interpersonal, efficiency & organisational skills

. Multi-tasking capabilities and willingness to go for the extra mile

. Prior experience as cabin crew will be an added advantage

. Able to converse in Mandarin and English to communicate in Chinese speaking customers

. Must be able to work on retail hours