In this role, you will be part of the Asia Claims Team, with a primary focus (80%) on handling and driving technical excellence across all Marine claims in Asia. A secondary focus (20%) will be on assisting with the handling of Niche Specialty claims (Political Risks and Credit Bonds, Crisis Management, Aerospace and Fine Art & Specie). You will report to the Head of Claims, Asia.
DISCOVER your opportunity
What will your essential responsibilities include
You will work on all large and complex claims and Marine claims team in Asia to provide technical guidance/support, training, client service, portfolio management, business alignment and continuous improvement. Additionally, you will assist with the handling of all Niche Specialty claims across Asia.
The key to success is collaboration. You will work along with key stakeholders such as the local claims teams, global technical excellence team, underwriters, actuaries, legal and other departments so as to deliver optimal client service.
Key Responsibilities
- Provide superior service to clients and brokers and ensure this is adhered to by all colleagues. Continuously identify any areas where this can be improved and share the same with colleagues / management
- Handle and drive all large and complex Marine and Niche Specialty claims across Asia, delivering resolution whilst ensuring superior service provided to clients is maintained
- Provide oversight and direction related to coverage analysis, investigation, reserve analysis and strategic resolution of large and complex Marine and Niche Specialty claims across Asia
- Adhere to the large loss governance in respect of Marine and Niche Specialty claims across Asia, ensure consistency in the execution of the same, attend watchlist / roundtable meetings and provide relevant input on strategic resolution / reserving (IBNR or case)
- Ensure all recovery (including all reinsurance recoveries), salvage, subrogation are identified and exploited
- Lead the claims response along with interested stakeholders to catastrophes and other major events for Marine and report to the leadership teams
- Keep up to-date with market issues/developments/news that may directly/indirectly impact you/colleagues/AXA XL and to ensure these are flagged internally
- Champion technical training and development to the local claims teams (including internal AXA GI Asia colleagues) as well as other interested stakeholders
- Support underwriting teams with claim trends, identify and share lessons learned, marketing and business alignment as well as attend client meetings
- Align reporting requirements and requests from the Head of Claims , Asia and assist in the implementation of the Asia Claims Action Plan.
- Work closely with the Head of Claims Singapore and Hong Kong respectively to identify and provide views on portfolio trends, large losses, lessons learnt, etc.
- Collaborate with the Claims Leaders for other LOBs in Asia to focus efforts on internal and external training and marketing needs
- Establish a clear line of communcation on regular basis with reserving actuaries.
You will report to Head of Claims, Asia.
SHARE your talent
We're looking for someone who has these abilities and skills:
Technical Skills
- Bachelor's degree and / or relevant experience
- Minimum 10+ years experience in managing Marine and Niche Specialty claims ( Political Risk and Credit Bonds, Crisis Management, Aerospace and Fine Art & Specie)
- Technical knowledge of the relevant Marine and Niche Specialty products ( Political Risk and Credit Bonds, Crisis Management, Aerospace and Fine Art & Specie)
- Experience in claims portfolio management
- Fluent in English
- Ability to speak other languages will be an advantage
Transversal Skills
- Influencing / negotiation and critical (out of the box) thinking ability to assist colleagues in the resolution of their claims, ability to communicate and engage with underwriters / other interested stakeholders
- Listen and communicate efficiently, adapting to audience and channels
- Management of conflict, l ead others to embrace his/her opinion and reach a positive, accepted closure to a conflict
- Ability to manage change
- Focus on superior client service
FIND your future
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it.
How By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty.
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
Learn more at axaxl.com
Inclusion & Diversity
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.
At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential.
It's about helping one another and our business to move forward and succeed.
- Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe
- Robust support for Flexible Working Arrangements
- Enhanced family friendly leave benefits
- Named to the Diversity Best Practices Index
- Signatory to the UK Women in Finance Charter
Learn more at axaxl.com/about-us/inclusion-and-diversity . AXA XL is an Equal Opportunity Employer.
Sustainability
At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called Roots of resilience, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.
Our Pillars
- Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society are essential to our future. We're committed to protecting and restoring nature from mangrove forests to the bees in our backyard by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
- Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
- Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
- AXA Hearts in Action : We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's Hearts in Action programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day the Global Day of Giving.
For more information, please see axaxl.com/sustainability
Flexible Work Eligible
Flexible Work Schedule
AXA XL is an Equal Opportunity Employer.
Location
SG-SG-Singapore
Job Field
Claims
Schedule
Full-time
Job Type
Standard
