About the team
Our Medical Services team is critical to the success of Doctor Anywhere. We are a team of healthcare professionals who oversee Doctor Anywhere s medical operations including clinics, telemedicine and mobile services. With our patients as top priority, our team works closely together to deliver the benefits of innovative medical technology.
Responsibilities
Schedule appointments for customers requesting home-based childhood vaccination and health screening services by our doctors and nurses.
Respond to all email and phone queries in a timely manner. All email requests are to be answered within 2 working days, and calls to be answered within the working day when on duty. If there is a need to escalate incidents to line managers, ensure that existing escalation protocols are adhered to.
Ensure home-based appointments are managed in accordance with NCIS/CDC guidelines.
Consolidate data from various sources to prepare and process medical reports and appointments in a timely manner as per our agreed SLAs to clients and patients.
Opportunity to be deployed for basic home-based services or onsite health screening events.
Ensure efforts for the Mobile Teams projects are continuously harmonized into a singular standard operating protocol. Daily reporting of project status is to be completed at the end of each day.
Perform other ad hoc duties as required.
Requirements
Minimum 1 year experience in the medical/healthcare industry.
Able to commit to a
- 5-day work week (Mon-Fri, Sat morning) up to an average of 44 hours a week.
Prior experience in customer service with a proven track record in planning, organization and coordination required.
Basic Cardiac Life Support (BCLS) + AED Certified preferred.
Phlebotomy certification is preferred, training and certification provided for candidates without experience.
Proficient in MS Office, Google Suite Tools, especially MS Excel/Google Sheets.
Willingness to learn new systems and processes.
