Job Summary
Assist the MSW in administrative and clinical duties.
Prinicipal Accountabilities
- Assist the Medical Social Worker in carrying out administrative work, in the delivery of social services to patients and their families.
- Be involved in the pre-admission work, such as taking on a new referral, liaising with the external agencies and internal team to facilitate a resident's admission to the nursing home.
- Provide pre-admission and financial counselling to incoming patients and their families.
- Assist patients to apply for appropriate financial assistance schemes when needed (Medifund, Household Means Testing (Subvention), MFEC and other funding schemes).
- Assist applications of AIC Long Term Schemes (Eldershield, Elderfund, PGDAS, IDAPE, Careshield Life, etc.)
- Keep updated register and records of patients (electronic or written data).
- Attend to enquiries on referrals, service and charges.
- Maintain accurate and confidential records of assessments, care plan, documentations, interventions / progress, statistics on patients and referrals from various sources in a timely manner.
- Provide secretarial support to the MSW including data entry and filing to support the delivery of services to patients and/or families.
- Be involved in casework management of patients.
Other duties as instructed by the MSW
- Coordinate home visits and field work under the supervision of MSW.
- Carry out other duties as assigned from time to time.
Requirements
- Minimum O level, A level or Diploma holders with 2 years of relevant healthcare industry experience
- Proficient in Microsoft Office applications
- Possess empathy and patience when dealing with residents, next-of-kin and staff
- Good interpersonal and communication skills
- Bilingual (ability to speak local languages / dialect will be an added advantage)
- A good team player
- Has good attention to details
- Hard-working and open to learning
- Able to work independently with minimal supervision
- Able to work well under pressure, maintains composure, multi-task, establish priorities, meet deadlines and follow through on assigned tasks
