Member Experience Executive

We are looking for a friendly, dynamic, and customer-oriented individual to join our vibrant team. If you're passionate about delivering excellent service, creating a welcoming atmosphere, and supporting our community of entrepreneurs, freelancers, and professionals, this could be the perfect role for you!

Key Responsibilities:

. Serve as the first point of contact for all guests and members, ensuring a warm and welcoming environment.

. Handle inbound inquiries, providing accurate information and directing them to the appropriate departments.

. Maintain a high level of professionalism while providing exceptional customer service in a fast-paced environment.

. Monitor and maintain the reception area, ensuring it is clean, organized, and well-stocked with necessary supplies.

. Process administrative tasks including membership registrations, invoicing, and handling payments.

. Support community engagement by coordinating member events, activities, and networking opportunities.

. Collaborate with the operations team to ensure smooth day-to-day operations of the coworking space.

Requirements:

. Bachelor's Degree or Diploma in any field.

. Good verbal and written communication skills.

. Friendly, approachable, and proactive attitude with a passion for helping others.

. Proficient in Microsoft Office Suite (Word, Excel, Outlook) and basic office equipment.

. Ability to multitask, prioritize, and work efficiently under pressure.

. Attention to detail and problem-solving skills.

. Relevant experience in operations management or leasing roles preferred.

. Ability to work independently.

Please note that only shortlisted candidates will be contacted.