Merchant Success Manager/Executive

About Giftano

Giftano is Singapore's only specialised online gifting marketplace and B2B platform for Rewards,

Incentives & Gifting solutions. We carry the widest range of gift cards, experiences, and physical

gifts for both personal and corporate gifting. Our mission is to connect consumers and

businesses with the best brands and experiences through our innovative gifting solution,

corporate gifting catalogue, and consumer gifting marketplace. At Giftano, we believe in the

power of giving and are inspired by the positive impact that receiving a gift can have on someone's

day.

Job Summary

We are seeking a self-motivated and ambitious Merchant Success Manager or Merchant Success Executive to join our fast-growing team. In this role, you will be responsible for

identifying, engaging, and onboarding new merchants to expand Giftano's offerings. Your

strengths lie in executing, organising, problem-solving and communicating. You thrive working

independently to deliver successful results and are a highly conscientious and structured person

with a combined hunter/farmer personality. You will play a crucial role in building and

maintaining strong relationships with our brand partners, ensuring they are fully integrated and

satisfied with our platform.

You excel in a fast-paced startup environment, with the natural ability to act efficiently on quick

changes and handle a variety of unforeseen challenges from time to time.

Responsibilities

. Identify, target and engage potential merchants & brands to integrate with Giftano's gifting

solution.

. Conduct market research to understand industry trends and identify opportunities for

new partnerships.

. Develop and implement strategies to attract and acquire new merchants.

. Build and maintain strong, long-term relationships with new and existing merchants.

. Coordinate with internal teams to ensure smooth onboarding and integration of new

merchants.

. Provide ongoing client support to merchants, addressing any issues and ensuring their

satisfaction with Giftano's services.