Responsibilities
- Study vehicle repair history and ensure Workshop Manager and Senior Motor Claim Advisor are informed of any unusual or repeated complaint.
- Write out, in-accordance with the individual vehicle diagnosis, individual work orders with the job item numbers, job specification and flat rate specifications.
- Confirm with customer that our records of their personal particulars are correct. Update history file and GDMS if there is a change.
- Conduct Vehicle Reception Check with reception checklist in the presence of customer for all cars brought in for body and paintwork repairs.
- Advise customers of the best method to pursue their insurance claims from a few insurance claims option available.
- Negotiate with surveyor / insurance companies to get the best labour charge.
- Prepare accurate accident repair estimate and provide supplementary estimate necessary.
- Advise estimated repair cost for work to be done, ask for authorization budget on additional job.
- Communicate with workshop foreman on the repair status, observe promised deadline. Conduct final check on vehicle cleanliness, verify job completion after end control.
- Inform customer that the vehicle is ready for collection, the repair cost and collection time.
- Decide appropriate goodwill decision for request that falls under the normal frame work.
- Personalise vehicle delivery after repair to the customer including explaining the repair invoice to customer inform the customer of any outstanding matter, for instance jobs required to be done on next visit or parts on order if any.
- Maintain the Body and Paint reception area neat and tidy.
Requirements
- Diploma in Mechanical Engineering, Automotive Engineering or Business Administration
- At least 3-5 years of working experience as Motor Claims Advisor
- Experience in motor trade in Body and Paint department
- Working Hours : Mon to Fri 8.00am - 5.30pm, Alt Sat 8.00am - 11.00am
- Salary range : $3000 - $3500 + Allowance $350
- Job Reference: L59XR3R5
All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
Kindly email your resume in a detailed Word format
We regret that only shortlisted candidates will be notified
People Profilers Pte Ltd
Tel:
EA Registration Number: R22110899
EA License number: 02C4944
EA Personnel: Celeste Wong Xin Yann
