Job Description
Position Overview
The Network Engineer supports and maintains infrastructure operations; monitors infrastructure performance and resolution of technical problems. He/She leads high impact projects, prioritises and assigns tasks to ensure that team's resources are used effectively and that infrastructure projects are implemented in accordance with plans and budgets. He/She identifies and resolves highly complex or specialised issues that may require the establishment of new techniques and processes. He/She anticipates internal and/or external business challenges and/or regulatory issues; recommends improvements. He/She is required to be on standby with on-call availability with varied shifts including nights, weekends and holidays.
He/She applies a critical and analytical approach to resolving technical problems. He/She works well with his/her team and is able to guide them to ensure infrastructure projects are well implemented.
Role & Responsibilities
Assist with infrastructure planning and design
Assist with the planning and design of infrastructure systems
Assist with the documentation of infrastructure design and planning activities and decisions
Support infrastructure operations
Perform infrastructure operations activities such as installations of infrastructure systems according to design specifications
Align infrastructure operations with agreed service agreement standards
Maintain infrastructure
Perform activities related to ongoing maintenance of infrastructure
Assist with the implementation of agreed infrastructure changes and maintenance routines
Optimise infrastructure performance
Perform ongoing tuning and optimisation of infrastructure hardware and software components such as updates and upgrades
Participate in infrastructure development activities
Assist with infrastructure testing and implementation
Gather performance and data usage statistics for capacity planning and reporting
Assist with piloting of new tools, technologies, and/or processes
Resolve incidents
Perform problem/issue identification and resolution
Assist with simulation of user problems to resolve operating difficulties
Follow up with users to ensure problem has been resolved
Recommend system modifications to reduce user problems
Requirements
At least 5-6 years of experience in the Network Management and Support Services
Strong knowledge and experience in supporting Cisco Switch, Cisco Router, Fortigate Firewall, Palo Alto Firewall, ClearPass NAC, F5 VPN, IPS, WLC, Access Point and VSS/VLAN Architectures.
Network Support in the areas of wireless, wired, VPN
Network certifications eg CCNE, CCNA
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