Network Engineer (Ref 25925)

Responsibilities

. Respond and handling of customer requests/queries

. Incident resolution

. Change and Service Request fulfilment

. Problem ticket closure

. Preventive maintenance tasks fulfilment

. Vulnerability assessment

. to assist the Team Lead/Operations Manager to train and guide junior team members

. Develop and enhance NOC team capability

. Analysing, troubleshooting and correcting network problems remotely and on-site

. Responsibility for documenting incident RCA report the configuration of the system and (network) system performance tuning

. Responsibility for security compliance, patching, health check & hardening remediation

. Maintaining and administering perimeter security systems such as firewalls and intrusion detection systems

. Performing standard or project change request as per change window

. Provide on-call 24 x 7 support on a rotating basis

. Responsible for applying operating system updates, patches, and configuration changes

. Perform Preventive Maintenance

. Participate in customer weekly sessions

Requirements

. Degree in Computer Science / IT or equivalent

. Minimum 3 years of experience in in Network support and maintenance (LAN/WAN/Cloud)

. Minimum CCNA Certified

. Experienced in network/security administration in enterprise DC and Public Environment

. Experiences in supporting firewall /network product such as Cisco routers & switches, Cisco Firewalls, Cisco ACI, Aruba, Infoblox, Citrix load balancers, Solarwinds etc

. Experienced in troubleshooting system and network problems, diagnose and solve hardware/software issues, analysing system logs and identifying potential issues/incident

Licence np: 12C6060