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Overall Summary:
Senior Network Engineer will drive the implementation of strategy for infrastructure operations and maintenance to ensure availability of stable and secure systems. He/She manages project resource allocation and develops infrastructure implementation, operations and maintenance engineers scopes out policies and sets performance expectations. He identifies problems and presents new methodologies and/or solutions to key stakeholders to enhance and improve the delivery of infrastructure operations and maintenance services.
Roles and Responsibilities:
Support infrastructure design and implementation
. Support technical system analysis to determine the extent to which solutions perform as required to ensure that future solutions meet anticipated demand
. Support the design and implementation of infrastructure solutions that adhere to current architecture standards
. Lead the design installations, system migration and integration
. Lead the testing and handover of implemented infrastructure solution
Support infrastructure operations
. Support delivery of optimal infrastructure operations
. Create documents on administration, installation, configuration and troubleshooting
. Apply diagnostic tools to perform technical analysis of complex software, hardware and infrastructure equipment
. Support the development of report on infrastructure capabilities and limitations
Maintain infrastructure
. Support the improvement of maintenance capability by using automation for upgrades, enterprise backup and storage
. Identify key infrastructure operations issues and maintenance priorities
. Support the implementation of agreed infrastructure change requests and maintenance routines
. Develop report on performance and availability of infrastructure systems by review of service uptime, utilisation, throughput etc.
Optimise infrastructure performance
. Support the initiatives to improve the infrastructure systems and service delivery through automation and virtualisation technologies
. Support the monitoring of performance, availability and security of infrastructure systems and key operational metrics
Resolve incidents
. Support problem/issue identification and resolution
. Escalate problems/issues
. Support simulation of user problems to resolve operating difficulties
. Diagnose problem source through discussions with users
. Recommend system modifications to reduce user problems
. Support planned maintenance events, system backup processes and disaster recovery drills
. Support implementation of preventive solutions
Qualifications/ Requirements:
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Date Posted: 20/11/2024
Job ID: 100976753