Qualifications And Responsibilities
- Duties include providing support to client perimeter security infrastructure, which includes firewall, proxy and remote access systems.
- Investigation, documentation and resolution of outages to critical business systems that may be caused by firewall, proxy, or remote access systems.
- Escalation of issues and tracking of progress in conjunction with Client engineering teams, vendors, or other technical resource teams.
- Working incidents or projects beyond the scope of the level 2 team which may include scheduling multiple changes, software upgrades, or configuration activities to resolve.
Desired platforms/skills include:
- Strong troubleshooting and communication skills, tcpdump/pcap/wireshark experience, Checkpoint Secure Platform Pro & Gaia, Juniper SRX, Bluecoat Proxy, Palo Alto Networks firewalls, Juniper SSL VPN appliances, Juniper Netscreen firewalls, Cisco ASA with AnyConnect client, Network routing with BGP, Linux/Unix experience preferred.
- Also desired/emphasized is a strong analytical and quantitative capability with attention to detail ability to work in a demanding and environment, exhibiting a high degree of flexibility and ability to multi-task, seeking guidance where necessary; strong verbal and written skills are also desired.
Special Skills:
- Specialists are required to analyse customer requirements to ensure all standards, policies and guidelines are upheld from the information security perspective and support routine compliance activities.
- Eventually, specialists need to support technology improvements, such as new infrastructure install and hardware/software upgrades, and engineering support.
- Relevant certifications preferred: Blue Coat proxy, Check Point, Palo Alto and Juniper firewalls.
Education Level Required: Bachelor's Degree preferred
Years of Related Experience: 2-5 years
