Who are we
Equinix is the worlds digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
Our culture is based on collaboration and the growth and development of our teams. We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Network Service Engineer II
Job Summary
Responsible for: Network Planning and Implementation, troubleshooting and fault resolution of reported and detected faults, performing effective maintenance to the equipment to prevent faults from occurring, procurement and installation of equipment for expansion and new services.
Responsibilities
Responsible for managing cloud infrastructure life cycle activities, including deployment, software and capacity upgrading, decommissioning
Responsible for managing infrastructure incident case, service restoration and internal/external customer escalation
Responsible for managing infrastructure change activity including software, hardware and capacity upgrade
Responsible for continuously improvement plan and collaborate with cross-functional teams to deliver the result
Responsible for maintaining documentation in all kind of performed activities according to the process
Qualifications
Bachelor's Degree + 2 years of relevant work experience. Candidate with public cloud building & operations experience is preferred or Master's with relevant project work
Key Skills
Fluency both written and spoken in English
Excellent collaborator with good communication skills
Quick learner with a strong passion for knowledge, curiosity, and ambition
Familiar on ITIL best practices, such as change management, incident management and problem management
Familiar with the retrospective or COE (correction of error) process to work on an improvement plan and deliver the result
Proficient in Agile methodology for workflow management. Result-driven and process-oriented
Must have hands-on experience in setting up and troubleshooting connectivity issues in a complex cloud environment, including standalone/cluster/SDWAN setup, physical/virtual network appliances, cloud service providers
Example of virtual network appliances (e.g. Virtual Network Function / VNF and Cloud-Native Network Function / CNF): VPP, Palo Alto Networks VM-Series Firewall, Cisco Catalyst 8000V, Fortinet Virtual Firewall, Cisco Adaptive Security Virtual Appliance (ASAv), Cisco Threat Defense Virtual (FTDv), F5 NGINX Plus Load Balancer, Juniper vSRX Virtual Firewall, VyOS Universal Router, Aviatrix Edge cloud networking, Arista CloudEOS, Check Point CloudGuard Firewall
Example of cloud service providers: Microsoft Azure, Google Cloud, AWS, and other similar providers
Example of physical network appliances: Juniper MX routers, Nokia SR routers, Cisco Nexus routers and Arista routers
Example of SDWAN solution include Cisco CSR 8000V SDWAN, Fortinet Fortigate Secure, Juniper vSRX, Palo Alto Networks Prisma, VERSA FlexVNF, VMWare SDWAN, Aruba Network EdgeConnect, and other similar SDWAN
Must have hands-on experience in setting up and troubleshooting issues related to common cloud technologies and network protocols
Example of cloud technologies: Kubernetes, Openstack, Containerization and similar cloud technologies
Example of network protocols: TCP/IP, Routing & Switching, VxLAN, EVPN, BGP, MPLS, ISIS, L2VPN, L3VPN and similar data center networking protocols
Having a certification in Networking, Kubernetes, Mirantis, or RedHat is considered as an advantage
Having experience in CI/CD workflow and developing automation scripts that interface with various APIs from CSPs (Cloud Service Providers) and network equipment is considered as an advantage
Able to proficiently process well-written and well-structured documents using Microsoft Office Word, SharePoint, and Excel, as well as Confluence, Slack, Jira, diagram automation/drawing tools, and similar software is considered as an advantage
Familiar with Equinix Digital Services platform products, such as Network Edge, Equinix Fabric, and Equinix Internet Access, is considered as an advantage
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
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