Network Support Engineer (Senior Level) (Ref 25909)

Responsibilities

. Provide hardware/software break-fix support for business-critical systems across various industries, including Hospitality, Healthcare, Government, and Financial sectors.

. Troubleshoot and resolve network issues reported by managed service agents, identifying root causes and implementing timely solutions.

. Lead and deliver Tech-Refresh projects, ensuring timely completion.

. Mentor and provide guidance to junior team members.

. Participate in a 24/7 rotational standby duty for P1/P2 escalations after office hours, including weekends and public holidays.

. Design and implement new network solutions and/or optimize the efficiency of current networks.

. Monitor, troubleshoot, and maximize network performance through ongoing maintenance and optimization.

. Deliver Client Success key account services, including change requests, preventative maintenance, and standby support.

. Perform network maintenance and system upgrades including certificate updates, patches, hot fixes and security configurations.

. Performing Risk Assessment and bug scrub reviews on reported security network vulnerabilities from vendor products.

. Report network status and performance to key stakeholders.

Requirements

. Minimum of 4 years of relevant experience in network support operations for large-scale network infrastructure.

. Strong knowledge of network technologies, including routing, switching, firewalls, FTTH access networks, SASE, and SD-WAN.

. Proficient in configuring firewalls, routing&switching and wireless network to maximize network efficiency and security.

. Proven expertise in core switching and routing (CCIE certification preferred).

. Hands-on experience with Firewall/Security technologies (Palo Alto, Fortinet, Cisco, SASE, SD-WAN).

. Practical experience with Huawei NCE Campus/Fabric solutions.(HCIE or HCIP preferred)

. Good project management, configuration, troubleshooting skills

. Good customer interaction, written and oral communication skills

. Ability to work with all levels, and ability to work and contribute in a team or individually

Licence no: 12C6060