Job description
Responsibilities:
- Manage day-to-day operations of the card acquisition process end-to-end.
- Review and improve existing processes and policies with Credit Ops, Tech, Credit Policy and other Risk Management teams to improve customer journey
- Streamline and automate card application and card fulfilment process.
- Review and automate campaign fulfilment and ensure all exception scenarios are covered in the customer journey to reduce call volume
- Manage and resolve customer exceptions revolving around Customer Onboarding and Credit Card application.
- Drive standardization of internal processes across acquisition fulfilment and improve efficiency through automation of reports
- Perform accuracy checks of daily/monthly/adhoc reports and ensure timely completion with zero errors
Job Requirements:
- Degree holder with at least 2 - 3 years of relevant working experience
- Comfortable with Microsoft Excel, including experience with formulas and basic functions.
- Experience in cards and streamlining of processes
- Knowledge in Payments business, especially credit cards. Experience in a financial institute or in the payments industry is advantageous
- Good analytical, interpersonal skills and problem solving skills with ability to manage stakeholders
- Strong attention to detail and accuracy, independent, self-motivated with good time management
