- Cards Portfolio Management
- Improvement of customer journey and optimizing of internal processes
- Managing Operations: Overseeing the entire card acquisition process from start to finish.
- Process Improvement: Collaborating with various teams (Credit Ops, Tech, Credit Policy, Risk Management) to enhance processes and policies.
- Automation: Streamlining and automating the card application and fulfillment processes.
- Customer Journey: Reviewing and gathering requirements to automate campaign fulfillment and cover all exception scenarios to reduce call volume.
- Customer Exception Management: Handling and resolving customer issues related to onboarding and credit card applications.
- Standardization and Efficiency: Standardizing internal processes and improving efficiency through report automation.
- Accuracy Checks: Ensuring the accuracy and timely completion of daily, monthly, and ad-hoc reports.
Job Requirements:
- Minimum Degree and above
- Knowledge in Payments business, especially credit cards.
- Experience in a financial institute or in the payments industry is advantageous
Interested applicants please send your resume in MS Word format and attention it to Rachel Yeo (R22104385).
Shortlisted candidates will be notified
Data provided is for recruitment purposes only
www.ambition.com.sg
EA Registration Number: R22104385
Business Registration Number: 200611680D. Licence Number: 10C5117
