Salary range: 2500 to 3500 SGD + 200 SGD allowance
Responsibilities:
* Provide Service Management to supervise the network system and continuously monitor alerts
* Ensure the security of the company's network and monitor the performance of the business network
* Coordinate with third-party providers to secure network products and services
* Attend to tier 2 customer escalations and troubleshoot issues
* Troubleshoot IP services and networks, ensuring timely resolution of fault tickets to meet Service Level Agreement (SLA) requirements on Mean Time to Repair (MTTR) and Quality of Service (QoS)
* Influence the enhancement, modification, and adjustment of components in the network infrastructure
* Manage the integration of new network technologies
* Maintain all required network updates on the VPN, WLAN, WAN, and LAN
* Provide customer support to business clients via email, telephone, and face-to-face interactions, and announce service schedules to network users
* Document the resolution of incidents and problems
Requirements:
* Diploma in Computer Science, Information Technology, Engineering, or a related field
* Minimum 2 years of experience in a related field preferred
* Interest in Internet Technologies, including routing, switching, and general network infrastructure, as well as technologies associated with the ISP market
* Able and willing to work in shifts to support the network system on a 24/7 basis
* Strong analytical and problem-solving skills, with a flair for addressing technical and operational challenges
* Prior experience in an ISP environment would be advantageous
* Possession of professional certifications such as CCNP would be advantageous
2 shifts (8am-5pm, 11am-8pm) 2 days off per week
Best regards,
Kshama
Registration No. / Unique Entity Number: 199801439D
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