FUJIFILM Business Innovation is a global leader committed to continuously deliver innovations to customers businesses worldwide, for creating innovative and fulfilling workplaces by effectively adopting information and knowledge through digital transformation (DX). We have pioneered numerous technologies and accumulated expertise since our establishment in 1962, to build an environment that encourages the use of one's creativity to maximize organizational strengths. Our portfolio includes conducting R&D, manufacturing and sales of world-class workflow solutions, IT services, and printing equipment such as digital multifunction printers (MFPs). We also offer business process outsourcing (BPO) services as well as marketing and implementation support of Enterprise Resource Planning (ERP) systems.
On 1 April 2021, we have changed the company name from Fuji Xerox to FUJIFILM Business Innovation. More than just a name change, it embodies our commitment to continue as a company that always pursues business innovation. FUJIFILM Business Innovation Asia Pacific is the regional headquarters of the global company FUJIFILM Business Innovation, providing corporate support and shared services for the Asia Pacific region.
PURPOSE:
Order to Cash (O2C) process management by overseeing and optimizing the entire order fulfilment cycle, from order entry to cash collection, ensuring efficiency, accuracy, and customer satisfaction. As a key member of our leadership team, you will collaborate with various departments to enhance operational processes and drive continuous improvement.
RESPONSIBILITIES & TASKS:
Process optimization:
- Develop and implement a comprehensive strategy to drive standardisation of Order to Cash processes across different departments and regions in conjunction with regional ERP system upgrade.
- Develop and maintain process documentation, including standard operating procedures (SOPs), process flowcharts, and training materials.
- Conduct regular process audits to assess compliance with standardized procedures and identify opportunities for optimization.
- Conduct training and workshop with OpCo operation managers and BPO team members to share best practices and knowledge of O2C process improvement initiatives.
O2C Expert:
- POC in all O2C process areas and able to communicate expectation confidently and clearly with subsidiaries management, operational managers, business process outsourcing management and service delivery team.
- Work closely with cross-functional teams in implementing process changes and ensure successful adoption of new processes.
- Drive process mapping and documentation efforts to ensure clear understanding and alignment among teams.
Cross functional collaboration:
- Collaborate with OpCos and key stakeholders to understand current processes, identify areas for improvement, and establish standardized Order to Cash processes across the region.
- Collaborate with Information Technology team to develop standardised system processes through ERP upgrade project and change request management for regional system. Collaborate with IT teams to leverage technology solutions for process automation and optimization.
- Collaborate with OpCos, Sales, Finance, Customer Service, and other relevant departments to ensure seamless integration and communication within the O2C process.
- Collaborate with business process outsourcing vendor to standardize and improve end to end Order to Cash processes and manage escalation from OpCos pertaining to service delivery quality.
Performance metrics:
- Develop strategy and plan to improve process performance KPI and measure effectiveness of O2C standardization efforts and drive continuous improvement across the region.
- Analyse and monitor process performance metrics across OpCos to provide drive data driven insight to help management's decision making for O2C process improvement.
- Perform problem solving and root cause analysis to resolve OpCo's operational challenges and provide recommendation of counter measures for order management, billing, and cash collection process.
- Communication to all stakeholders on process performance improvement progress and update to management and key stakeholders.
Compliance and Risk Management:
- Ensure compliance with regulatory requirements and company policies, while identifying and mitigating potential risks in the O2C process.
- Work closely with OpCos, Finance team and other relevant departments to establish policies for process compliance management.
- Support end to end change management process to implement and drive adoption of policies and work with OpCo's operation managers to audit process compliance and implement counter measures.
Technology Integration:
- Support implementation of Order to Cash system processes for standardization and improvement through innovation by adopting new technology to support automation and improve overall process efficiency.
- Support digital transformation in the organization by through implementation of technology for process automation to reduce operational cost and productivity improvement.
- Support business transformation initiatives within Finance department and help OpCos to implement automation solution by utilizing Power Platform.
- Work closely with ICT to ensure security compliance of cloud solution adoption and review proposed solution implemented by OpCos to mitigate security risk.
- Stay updated on industry best practices and emerging trends in business process standardization to drive innovation and efficiency.
Customer Satisfaction:
- Focus on enhancing customer satisfaction by ensuring timely and accurate order fulfilment, billing, and collection processes.
Reporting and Analysis:
- Utilize business intelligent tool to drive data driven decision making and provide insights into O2C process performance across OpCos.
- Communicate timely update of process standardization and improvement project status to management and key stakeholders and contribute to strategic decision-making at the executive level.
- Oversee all aspects of performance metrics management for order to cash processes.
- Communicate response timely and effectively to enquiry from OpCo CFOs, operational managers, BPO service delivery team and other stakeholders within the organization.
WHAT WE ARE LOOKING FOR:
- Min 5 years working experience as business process analyst or as data analyst with proficiency in Microsoft Power Platform and excellent problem-solving skill to lead process improvement and transformation in Order to Cash or Contract to Billing domain
- Have extensive experience and strong understanding of Order to Cash and Contract to Bill processes
- Strong knowledge of finance, billing and accounting is required
- Have experience in digital transformation process management and implementing process automation using Power Platform (Power BI, Power Automate, Power Apps, Power Virtual Agent)
- Extensive experience in big data analytic or business intelligent application such as Power BI
- Extensive experience in data collection, data analysis and metric reporting
- Have experience in implementing ERP system (Oracle, D365) or knowledge of F&O module of D365 is a plus
- Knowledge of leasing business processes is a plus
- Ability to work independently and strive to deliver result under tight deadline
- Written and verbal communication (technical writing skills is a plus)
- Experience in managing stakeholder expectation with good influencing & negotiating skills
- Customer and result oriented team player with good track record of working with cross functional teams
- Have experience in process mapping and business process reengineering is required
- Experience in documenting process map and SIPOC and familiarity with Microsoft Visio
