Job Description
About Us
CIBT is the leading global provider of immigration and visa services for corporations and individuals with over 1,600 expert immigration and visa professionals, attorneys and qualified migration consultants located in over 60 offices in 27 countries.
With thirty years of experience, CIBT is the primary service provider to 75% of Fortune 500 companies. CIBT offers a comprehensive suite of services under two primary brands: Newland Chase, a wholly owned subsidiary focused on global immigration strategy and advisory services for corporations worldwide and CIBTvisas, the market leader for business and other travel visa services for corporate and individual clients.
We commit to delivering a superior service experience to our clients on each and every engagement.
Opportunity At CIBT
We have exciting opportunities at CIBT. We value our employees and prioritize their career growth and development. As part of our team, you will work with world-class visa and immigration experts. You will learn in a dynamic, collaborative, and complex global environment, using industry-leading technology solutions. Our profound commitment to ethics, compliance, and diversity, along with our respect for one another, are key to our strength and success.
Responsibilities
Provide expert phone and email support to assist customer in completing application forms for visas, passports, and related services; handle all other aspects of processing documents for customers, ensuring accurate, efficient, and timely processing
Provide current and accurate information regarding visa and passport requirements, processing, and delivery, creating a superior experience for the Consular customer that encourages continued processing with CIBT rather than direct submission
Ensure customer has clear understanding of requirements and that all applications and documents submitted are accurate, complete, and timely
Provide customer with real-time updates throughout the process
Promote best practice, ensuring all Service Level Agreement (SLA) standards are met or exceeded; effectively handle a high volume of calls and emails in consistent, courteous, and professional manner
Develop expert skill in visa and passport processing, maximizing efficiency and productivity
Work closely with CIBT teams such as Processing, Dispatch, Liaison to ensure seamless process
Build a dedicated and expanded customer base; educate customers about added-value products that may benefit them; demonstrate initiative in providing solutions and resolving client issues
Document information in CIBT secure database in accordance with company protocol, ensuring data integrity and appropriate records retention schedule
Stay abreast of all product/service enhancements, system updates, and changes to requirements
Assist colleagues and other teams as requested
Maintain strict client confidentiality, ensuring secure document handling and protection of client Personal Identifiable Information (PII) and all other data
Complete all work in strict compliance with law, regulations, and company policies, supporting CIBT's strong ethical culture
Requirements
Bachelor of Arts/Bachelor of Science degree or Associates Degree with two years experience or equivalent
1-3 years experience; highly desirable: experience in travel, hospitality or embassy/consulate relations
Fluency in written and spoken English
Exceptional communication and interpersonal skills
Strong client service mentality
Solutions-focused with excellent attention to detail and accuracy
Proficiency with computer software; aptitude for learning new programs
Strong organizational and time management skills
Ability to handle high volume while maintaining high level of productivity
Ability to problem solve, analyze information and provide solutions
Equal Employment Opportunities: As part of our dedication to the diversity of our workforce, CIBT is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion.
