Operation Admin

Responsibilities:

1. Order Processing: Manage the end-to-end process of consumer electronics orders, including order entry, fulfillment, and shipping coordination.
2. Inventory Management: Oversee inventory levels of consumer electronics products, including monitoring stock levels, conducting regular audits, and coordinating replenishment orders.
3. Customer Service: Handle customer inquiries and issues related to orders, deliveries, and product information, ensuring timely and satisfactory resolution.
4. Logistics Coordination: Coordinate with logistics partners to ensure timely and cost-effective delivery of consumer electronics products to customers, while maintaining high standards of service.
5. Sales Support: Provide support to the sales team by providing reports and aiding with sales order processing as needed, as well as any other ad hoc activities that may arise. Provide support to the sales team by providing reports and aiding with sales order processing as needed, as well as any other ad hoc activities that may arise.
6. Documentation: Maintain accurate records and documentation related to orders, inventory, and shipments, ensuring compliance with company policies and procedures.
7. Process Improvement: Identify opportunities for process improvement within operations and e-commerce functions, and collaborate with cross-functional teams to implement solutions.

Qualifications:

1. Experience: Previous experience in operations, logistics, e-commerce, or customer service roles within the consumer electronics industry is highly desirable.
2. Customer Focus: Excellent customer service skills with a focus on responsiveness, empathy, and problem-solving.
3. Communication Skills: Effective communication skills, both verbal and written, with the ability to communicate complex information clearly and concisely.
4. Team Player: Ability to work collaboratively with cross-functional teams, as well as independently with minimal supervision.
5. Attention to Detail: Excellent attention to detail, particularly in managing order accuracy, inventory counts, and documentation..
6. Language Skills: proficient in both Mandarin and English, as well as in written and spoken modes of communication, which will be necessary for dealing with Chinese factory.