OPERATION MANAGER

Assist the General Manager as directed

Hire, train, schedule and manage employees in daily tasks

Develop good customer relationships and address customer service needs

Manage purchasing, inventory, maintenance and other operational functions

Develop strategies for better workplace efficiency and goal achievement

Liaise between managers, customers and employees

Serve as acting General Manager (GM) when GM is away

Ensuring company policies are followed.

Optimizing profits by controlling costs.

Hiring, training and developing new employees.

Resolving customer issues to their overall satisfaction.

Maintaining an overall management style that follows company best practices.

Providing leadership and direction to all employees.

Ensuring product quality and availability.

Preparing and presenting employee reviews.

Working closely with the store manager to lead staff.

Overseeing retail inventory.

Assisting customers whenever necessary.

Organizing employee schedule.

Ensuring that health, safety, and security rules are followed.

Taking disciplinary action when necessary.

Ensuring a consistent standard of customer service.

Motivating employees and ensuring a focus on the mission.

Maintaining merchandise and a visual plan.

Maintaining stores to standards, including stocking and cleaning.

Completing tasks assigned by the general manager accurately and efficiently.

Supporting store manager as needed.