Analyze data to identify relationships, patterns, and trends, providing valuable insights for informed decision-making.
Design and implement business continuity strategies, policies, and processes to ensure operational resilience.
Lead crisis management efforts, providing strong guidance during critical situations.
Establish negotiation frameworks, including policies and defined limits, to drive favorable outcomes.
Foster innovation by managing change and inspiring leadership at all levels.
Build and sustain strategic partnerships with key business stakeholders.
Develop a robust service recovery framework to enhance customer loyalty and satisfaction.
Oversee financial planning, budgeting, and resource allocation to meet organizational goals.
Champion a culture of service excellence, driving high-quality customer experiences.
Leverage creativity to develop original ideas and solutions that reshape goals and reveal new possibilities.
Promote a culture of collaboration, learning, and continuous improvement across the organization.
Guide managers in formulating governance strategies and allocating resources effectively.
Cultivate a diverse and inclusive work environment while strengthening business relationships.
Job Requirements
Diploma in Business Management or a related field.
At least 8 years of experience in F&B operations, including a minimum of 3 years in a senior leadership role overseeing multiple outlets, preferably in a Quick Service Restaurant (QSR) environment.
Strong ability to forecast and manage budgets, ensuring financial efficiency.
Proven experience in developing business plans and strategies with effective control measures.
High analytical acumen to identify trends and opportunities that influence strategic decisions.
Proficiency in Microsoft Office tools, including PowerPoint, Word, and Excel.
Demonstrated ability to collaborate with cross-functional leaders to achieve business KPIs.
Self-motivated, resourceful, and well-organized, with the ability to work independently.
Visionary leadership skills with the capacity to inspire and drive teams to achieve business results.
