Operation Specialist

Overview: -

The Operation Specialist plays a vital role in ensuring smooth day-to-day operations. A positive attitude is essential, as this position involves frequent interactions with customers. Strong customer service skills are necessary to handle inquiries, resolve issues, and provide a pleasant experience.

Additionally, the Operation Specialist must show initiative, taking proactive steps to support the team and improve operational efficiency. Cashiering duties, including handling payments accurately and efficiently, are a core part of the role, as well as supporting sales activities, ensuring seamless transactions, and maintaining a customer-first approach.

Key Areas of Responsibilities: -

Primary Role:

• Assist the Branch/Store Leader with the day-to-day operations of the Plaza Singapura branch.
• Oversee daily sales payment collections, always ensuring accuracy and compliance.
• Supervise and monitor Part-Time cashiers in managing payments and other cash-related transactions.
• Respond to customer inquiries through in-store interactions, email, phone calls, or messaging platforms, providing prompt and helpful assistance.
• Deliver exceptional customer service with a customer-first approach.
• Maintain appropriate stock levels within the store and ensure accurate product tagging, pricing, and descriptions.
• Uphold the highest standards in visual merchandising by maintaining and presenting display products to a high standard.

Secondary Role:

• Support cross-functional cashiering or sales duties at Plaza Singapura, Music Square store when needed.
• Perform any other ad-hoc tasks assigned by the Store Leader.

Requirements: -

• Minimum GCE O-Level & above.
• 2 to 3 years of retail working experience.
• Possess knowledge of Guitars, Drums or Keyboard products.