Oversee the daily operations of application systems to ensure smooth system performance and timely completion of maintenance tasks.
Manage outsourced vendors and in-house contractors, ensuring that system delivery and operation needs are met effectively.
Troubleshoot system issues, working with internal and external parties to identify and resolve root causes in accordance with service level agreements and the incident management framework.
Oversee user account management, role changes, and conduct regular audits to ensure compliance with access policies.
Plan, execute, and support system implementations, software upgrades, hardware upgrades, and security patches.
Perform regular risk assessments to identify potential security and compliance issues, proposing solutions and overseeing the implementation.
Monitor and maintain software licenses, coordinating procurement and renewal processes.
Collaborate with internal tech teams and vendors to implement pro-active monitoring of application system health and ensure upkeep of system performance.
Identify areas for process improvement and operational efficiency enhancement by implementing appropriate solutions.
Develop and maintain documentation, including system configurations, processes, and user manuals to facilitate knowledge sharing and ensure proper system administration.
Job Requirements:
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
At least 8 years of experience in managing and supporting IT projects/systems, preferably within the financial or government sectors.
Strong technical expertise in areas such as networking, systems administration, cloud computing, and IT security will be an advantage.
Familiarity with IT Service Management (ITSM) processes and IT Infrastructure Library (ITIL) best practices.
Knowledge of IT security best practices and compliance standards.
Strong understanding of systems integration, particularly in environments with diverse technologies.
Proficiency in writing Approval of Requirements, Tender Specifications, and Award Notes for ICT system procurement.
