Operation Support Lead

Key Responsibilities

Manage the day-to-day running of application systems, for example:

oversee and ensure the smooth running of the systems under your charge and that all key maintenanceand support tasks are completed in a timely manner.

manage outsourced vendors and/or in-housed contractors to meet the delivery and operation needs ofthe systems.

work with internal and/or external parties to troubleshoot the root causes of the issues reported, ensurethat the issues identified are reported and fixed according to the service level agreement as well as incidentmanagement framework.

manage on-/off-boarding of user accounts and changes in roles, and review user access/audit logs toensure compliance.

plan, execute and support system implementation, software/hardware upgrades and security patches.

perform regular risk assessment to identify security and/or other compliance issues with IT policies andprocedures, liaise with the relevant subject matter experts to provide solutions, and oversee the properimplementation of such solutions.

monitor and maintain the software licenses and maintenance support relating to the systems andcoordinate the procurement and renewal as necessary.

work with internal tech teams and vendor(s) to implement pro-active monitoring of application systemhealth and upkeep of system performance.

identify opportunities for process improvement and operational efficiency enhancements and implementappropriate solutions.

develop and maintain documentation, including system configurations, processes, and user manuals, tofacilitate knowledge sharing and ensure proper system administration.

What we are looking for

Experience in managing and supporting IT projects/systems, preferably in the financial/governmentsector.

Strong technical expertise in areas such as networking, systems administration, cloud computing, and ITsecurity will be an advantage.

Familiarity with IT Service Management (ITSM) processes in accordance with IT Infrastructure Library (ITIL)best practices.

Knowledge of IT security best practices and compliance standards.

Sound understanding of the technical aspects of systems integration in an environment with diversetechnologies.

Proficiency writing Approval of Requirements, Tender Spec and Award Note for ICT system procurement