Strengthen bank's operational risk framework and provide adequate training to bank staff
Provide prompt update to branch staff on Head Office Operations Procedure (HOP) changes to ensure our business operations is aligned with Head Office practices
Review and approve Branch Internal Operations Procedure (IOP)
Review new product/service process and procedural flow and ensure operations capabilities
Coordinate with branch staff to conduct Control Self-Assessment (CSA) to ensure that internal controls, procedures and system are adequate, functional and conform to organization's standard and regulatory guidelines
Coordinate with branch staff to conduct Key Risk Indicator (KRI), to enhance the monitoring and mitigation or risks and facilitate risk reporting
Escalate reporting to Management on Incident/Operational Error (OER)/ Customer Satisfaction (CS)
Perform Intra-Office Inspection (IOI) on Singapore Branch in accordance to HOP
Assist Section Head in Project planning & implementation
To clarify the issues on workflows and provide necessary feedback & solutions to streamline the processes.
RequirementsWhat You Should Have
University degree or equivalent with at least 3 - 5 years of working experience in Operational Risk management in the banks or financial institutions
Meticulous, analytical, able to work independently;
Strong interpersonal skills and good team player who is able to effectively interact with various business units.
Positive attitude to change and utilising technology to increase productivity and efficiency
