Media Operations
Permanent - Full Time
Singapore, Singapore, SG, 79909
BBCS Singapore Pte Ltd
Job Closing Date: 31/08/2024
THE ROLE
Job Purpose
The Operational Delivery Manager role sits within the APAC Operations team whose remit supports the fulfilment of content, metadata and artwork across Content Licensing, Branded Services (Linear and Digital) and Operations workstreams across the Asia business.
The purpose of an Operational Delivery Manager within Operational Fulfillment is to partner with stakeholders to effectively deliver deals and fulfilment capabilities while acting as a point of escalation.
The role is responsible for the management of Operational projects and backlog, including the priortisation and delivery of new solutions and capabilities based on identified faults, gaps and requirements that have been previously captured.
Additionally the Operational Delivery Manager will be required to mentor junior team members.
Key Responsibilities and Accountabilities
Accountable for driving the delivery process of projects and capabilities towards outcomes for APAC Ops
Apply industry standard practice to operational capabilities
Map, prioritize and drive APAC Ops project pipeline and capabilities backlog
Supports effective vendor management to deliver successful outcomes
Coaches teams on agile/lean techniques and mentors content ops executives
Responsible for maintaining delivery momentum and managing blockers, risks and impediments to progress
Responsible for ensuring deliverables are defined against clearly articulated outcomes. Leads continuous planning practices and ensures work is visible and there is an iterative plan to work towards that is actively communicated and understood by teams & stakeholders
Responsible for identifying and bringing the right people together at the right time. Understands how and when to include people in communications, agile ceremonies and to make decisions
Responsible for taking a lead on establishing healthy team dynamics. Ensuring teams are collaborative and communicating effectively with each other
Responsible for leading on creating an environment where continuous improvements of teams working practices can happen, including measuring success, inspecting and adapting
Actively seeks to improve teams working practices (including coaching on lean/agile practices) where needed
Knowledge, Skills, Training & Experience
Essential
Knowledge of effective supplier and budget management to deliver successful outcomes
Extensive experience within the media industry, delivering projects and fulfilment capabilities
Experience in media supply chain optimization and process standardization
Understands the different phases and best practices of content fulfilment and sister functions (such as localization and compliance)
Be adept at breaking down barriers for your teams with the ability to plan at a higher level and get into the detail to make things happen when needed
Able to mediate between teams and individuals to successful outcomes ensuring teams are collaborating and communicating well with each other
Have knowledge of a variety of agile practices and how best to apply these
Able to communicate effectively across team boundaries to create trust and can effectively reacts and responds to challenge
Be a team player and active listener who can give clear, actionable feedback, allowing you to build trust, manage complex team dynamics, and motivate everyone to work towards a common goal
Able to influence and make positive changes to a team, teams or an organisation
Have demonstrable experience in matrix-managing multi-disciplinary teams and be able to influence, bridge specialisms and navigate ambiguity
Job Impact
Decision making
Implement delivery plans in line with the busniness strategy and priorities, in line with direction from managers
Manage stakeholders expectations and facilitates discussions in situations characterised by risk, complexity, and constrained timescales
Scope
Supports and mentors content ops executives
Understand the relative positioning and strength of the BBCs services/practices
In-depth knowledge of how processes and resources interact to help achieve functional/divisional targets and objectives
Strategic impact/Influence
Provides input into department process and strategy
Reporting structure
Reports into Senior Content Operations Manager (APAC)
DISCLAIMER
This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved.
